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Terms & Conditions

Web Ark Digital
Owned and operated by MXW UK Ltd 

Definitions
“You”, “Client”, or “Clients” refer to the individual, company, or entity entering into an agreement with us.
“We”, “Us”, “Our”, “Web Ark Digital” refer to Web Ark Digital, a trading name of MXW UK Ltd.
“Live Website” means a completed website that has been approved by the client and published to a live web address.
Approval to commence work constitutes a contractual agreement between the client and Web Ark Digital. Approval and payment of the initial deposit confirm acceptance of these Terms and Conditions.

  1. Order Agreement
    An order agreement may be made verbally, via email, or in writing. Once confirmed, we will deliver the services as outlined in your quotation and agreed scope.

  2. Contract Formation
    By accepting our quotation and paying the deposit, you are entering into a contractual agreement with Web Ark Digital to proceed with the project.

  3. Our Commitment
    We will deliver services professionally, within reasonable timeframes, and keep you informed throughout the process. Your satisfaction is our priority.

  4. Liability
    We are not liable for delays or losses resulting from:

  • Client inaction or missed deadlines

  • External factors beyond our control

  • Content or feedback not being provided in a timely manner

  1. Guarantee
    We offer a 3-month guarantee from go-live. Any issues during this period will be fixed free of charge. After that, standard hourly rates apply.

  2. Payment Terms
    50% non-refundable deposit upon confirmation
    50% on project completion, prior to website launch
    Late Payments: Payment is due within 30 days of invoice. A 5% monthly interest may apply to overdue amounts. We may suspend hosting or access until payment is received.

  3. Expenses and Third-Party Costs
    Quotes exclude third-party services such as:

  • Stock images or video

  • Premium plugins or software

  • Printing, copywriting, or external licenses
    These will be billed separately if needed.

  1. Cancellation
    A project is considered cancelled if:

  • Required content is not supplied

  • There is no client contact for 6 weeks

  • Payments are not made as agreed
    Cancelled projects will be charged:

  • £49.99/hour for work completed

  • Full quoted cost if over 50% complete
    We reserve the right to pursue legal action to recover unpaid fees.

  1. Website Go-Live
    Your site will go live once:

  • You approve the final version

  • All outstanding payments are made

  • Required domain/hosting access is received

  1. Copyright & Ownership
    Web Ark Digital retains copyright until full payment is made. Upon final payment, full ownership of all assets is transferred to the client. Clients must not duplicate or reuse our work without permission.

  2. Client Content Responsibilities
    Clients are responsible for ensuring any content they supply is copyright-free. Licensed content we provide may only be used on the project it was purchased for.

  3. Domains and Hosting
    Domains: If your domain is held elsewhere, you must provide access to allow us to point it to our server. Without access, we are deemed to have fulfilled our obligations.
    Hosting: If your site is hosted externally, full access (FTP or control panel) must be supplied. If we cannot upload the site due to lack of access, full payment remains due.

  4. Additional Costs
    Quotes are based on the initial scope. Additional work will be quoted separately and charged at our standard hourly rate. Delays caused by missing content or client inaction may impact timelines.

  5. Attribution
    We reserve the right to include a discreet “Website by Web Ark Digital” link in the footer and/or metadata. This can be removed upon request.

  6. SEO
    All websites are built using SEO best practices. Monthly SEO services are available on request under a separate agreement.

  7. Hosting Disclaimer
    We use reputable third-party hosting (currently Digital Ocean). We are not liable for downtime, access issues or data loss caused by hosting issues.

  8. Acceptance of Terms
    By approving a quotation and making payment, you agree to these Terms and Conditions. We reserve the right to amend these terms at any time. For clarification, contact: max@webarkdigital.co.uk

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